vs99's commitment to responsible gaming
vs99 believes entertainment should always be safe. Our responsible gaming policy keeps you protected and helps ensure gaming remains enjoyable.
Our commitment
At vs99, we believe online gaming should be a healthy form of entertainment — not a source of financial stress or mental anxiety. The safety and wellbeing of every player is our highest priority. That is why we have put in place multiple tools and measures so you can maintain complete control over your gaming.
vs99 ensures a safe and transparent environment for players in Bangladesh. We want you to play in a healthy way over the long term. To protect yourself from excessive play or financial loss, we offer deposit limits, time-out, and self-exclusion. This page provides full details on all those tools and guidance.
Please note that this platform is strictly for those aged 21 and above. Any minor or underage person is completely prohibited from opening or using a gaming account.
Safe Gaming Tools
These tools from vs99 help you stay in full control of your gaming.
Deposit Limit
Set a limit on how much you deposit per day, week, or month. Once set, it takes effect immediately, but increasing it requires a waiting period — this is there to protect your interests.
Time-Out
If you need a short break, temporarily close your account for a set period — from 24 hours up to several weeks. You will not be able to log in during this time. Come back with a clear head.
Self-Exclusion
If you feel gaming is having a negative impact on your life, choose long-term self-exclusion. Your account will be fully closed and any attempt to open a new account will also be blocked.
Loss Limit
Set a maximum amount you can lose within a given period in advance. Once the limit is reached, you will automatically be unable to continue playing — preventing further losses.
Session Limit
Set a limit on how long you play in one sitting. When the set time is up, the system will automatically notify you and encourage you to take a break.
24/7 Support
For any issue — day or night — contact us via live chat or email. Speak in Bengali, we are here for you. Email: [email protected]
Warning signs of a problem
If you notice the following signs, reconsider your gaming and seek support.
Depositing beyond your budget
If the thought of playing with money meant for essential expenses or with borrowed funds crosses your mind, that is an important warning sign.
Urge to chase losses
If you find yourself repeatedly thinking about placing larger bets to win back lost money, your gaming may no longer be under control.
Playing instead of sleeping or working
Staying up late to play, sneaking gaming time during work hours, or neglecting daily responsibilities — these are signs of a problem.
Hiding it from family or friends
Feeling the need to hide your gaming habits and financial situation from others can be a sign of a problem.
Feeling restless when unable to play
Experiencing anger, anxiety, or stress when you cannot access gaming may be a sign of dependency.
Growing financial difficulties
Savings declining, debt increasing, or being unable to pay bills because of gaming — these are signals to stop.
Age Verification & Protection
vs99 strictly enforces that this platform is for those aged 21 and above only. Age is verified at the time of account registration and additional proof may be requested in suspicious cases.
If you have underage family members who use your device, keep your account logged out and do not share your password. Enable parental controls on the device if needed.
- Always keep your account under your own supervision
- Never share your password with anyone
- Always log out after playing
- Limit minors' access to your device
Budget Planning
A pre-set budget is the foundation of healthy gaming habits. Decide before you play — how much you can afford to spend on entertainment this week or month. Never go beyond that amount.
The minimum deposit at vs99 is just ৳100, so starting with a small amount is entirely possible. Never deposit extra in the hope of recovering lost money — that is the biggest financial risk.
- Set aside a separate monthly entertainment budget
- Set a deposit limit — make it hard to increase
- Set a loss limit before each session
- Keep winnings as savings, not as funds to reinvest
How to activate the tools
Activating responsible gaming tools at vs99 is straightforward. After logging in, go to your account settings and find the "Safe Gaming" section. From there you can choose a deposit limit, session limit, time-out, or self-exclusion.
Log in to your account
Access your vs99 account and click the profile icon at the top right.
Go to settings
Select "Account Settings" from the menu and open the "Safe Gaming" tab.
Set your limit
Choose your preferred tool — deposit limit, loss limit, or time-out — and enter the amount or time.
Confirm
Save and wait for the confirmation message. The limit will take effect immediately.
If you need help with any issue or activating a tool, contact our 24/7 live chat or send an email to [email protected]. Our support team is always ready to help in Bengali.
Need help?
If gaming becomes a problem, reach out to us through the options below.
Live Chat Support
vs99's live chat is active 24 hours a day, 7 days a week. Speak in Bengali and get an immediate response. Chat with us for account limits, time-out, or any other issue.
Email support
For detailed matters, email us at [email protected] — we provide support in both Bengali and English. Emails regarding self-exclusion or urgent matters will also be acted on promptly.
Frequently Asked Questions
Play responsibly,
enjoy the experience
vs99 is here for you — to keep entertainment safe and enjoyable. Read the FAQ to learn more or enter our game lobby.