❓ Help Center
vs99 FAQ — Answers to All Your Questions
From bonus withdrawals to account management and responsible gambling — the most frequently asked questions from Bangladeshi players about vs99 are answered here in plain English.
Whether you are new to vs99 or a long-time member, it is natural to have questions while playing. On this page we have gathered the most common questions about bonus terms, withdrawal rules, account management, and responsible gambling all in one place. If you cannot find your answer here, you can reach us via 24/7 live chat or at [email protected].
Bonus Terms & Conditions
At vs99, the wagering requirement is calculated on the bonus amount only, not on the deposited amount. For example: if you deposit ৳1,000 and receive a ৳1,000 bonus, you need to place a total of ৳15,000 in bets at 15x on the bonus. Only after that can you withdraw any winnings earned from the bonus.
No, the welcome bonus is available only once per player. If any one of the following matches — an account, a device, an IP address, or a payment method — the same bonus will not apply a second time. Attempting to claim a bonus by opening multiple accounts may result in account termination.
Yes, even after accepting a bonus, if you no longer want it, you can contact the support team via live chat and the bonus can be cancelled. However, please note that if the bonus is cancelled, any balance earned from that bonus will also be removed. Contact support for full details before cancelling.
When you create an account at vs99 and make your first deposit, a 100% welcome bonus is added automatically, up to a maximum of ৳15,000. That means if you deposit ৳1,000, your balance becomes ৳2,000. The minimum deposit is ৳100. The bonus applies for deposits made via bKash, Nagad, Rocket, Upay, or bank transfer.
Each bonus has a specific expiry period, which starts counting from the time the bonus is credited. If the wagering requirement is not completed within the set time, the bonus and any balance earned from it will be cancelled. Check the terms displayed when the bonus is credited, or ask support, for the exact expiry period.
Responsible Gambling
If you feel gambling is getting out of control, vs99's support team is available around the clock. You can reach expert advice and assistance via 24/7 live chat or by writing to [email protected]. You can also contact mental health helplines in Bangladesh. Set your own limits and seek help in time.
Yes, vs99 offers both cooling-off and self-exclusion options. A cooling-off is a short-term break (from a few days to a few weeks), while self-exclusion is a long-term break during which the account remains completely inactive. Contact support via live chat or email for either option.
Some common signs are — spending more than your budget, placing more bets to recover losses, being unable to stop playing, prioritising gambling over family or work, and feeling financial pressure. If you notice these signs, take a break and seek help.
vs99 is for players aged 21 and above only. Age verification may be carried out during account registration and before withdrawals. If minors have access to a known account, keep it locked and use parental controls.
Member Account
For security reasons, certain personal details cannot be changed by yourself — such as your registered name or date of birth. To change this type of information, contact support and submit the required identity documents. For updating a phone number or email, try Account Settings first; if that does not work, support will assist you.
Yes, vs99 can be accessed from any device — smartphone, tablet, or computer. When logging in on a new device for the first time, an OTP or email confirmation may be requested for security verification. Being logged in on multiple devices at the same time is not a problem.
First, make sure your password is correct. If you have forgotten it, use the "Forgot Password" option on the login page. If the problem persists, your account may be temporarily suspended. In that case, contact live chat or email [email protected] with your registered email and the support team will resolve it quickly.
No, vs99's rules allow only one account per person. Attempting to open multiple accounts may result in all accounts being closed and balances being forfeited. If you have any issue, contact support instead of opening a new account.
Joining vs99 is simple. Go to the login page, fill in the registration form — provide the required details and complete the process. Once your account is created, you will receive a welcome bonus on your first deposit. The entire process takes just a few minutes.
Withdrawal Questions
Yes, for security purposes vs99 only approves withdrawals to the bKash, Nagad, Rocket, or Upay number that is registered in your own name. Sending funds to a wallet registered in someone else's name is not possible. For bank transfers, the account name must also match your registered name.
vs99 generally completes withdrawals within 1 hour. If it takes longer than an hour, first check whether the request is still in "Pending" status. If document verification is pending, there may be a temporary delay. If the problem continues, inform support via live chat.
Absolutely. vs99's withdrawal facility is available seven days a week, 24 hours a day. Whether it is 3 a.m. or a public holiday — withdrawal requests are generally processed within 1 hour. The support team is also active 24/7.
The minimum withdrawal amount at vs99 is ৳1,000. This limit is the same for all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawal requests below this amount will not be accepted, so confirm your balance before making a request.
There are five withdrawal methods available at vs99: bKash, Nagad, Rocket, Upay and bank transfer (to major Bangladeshi banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank). Using the same method you deposited with is generally the most straightforward option.
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