Your information at vs99 is fully secure
Your personal information is our highest priority. This policy explains in detail what data you share on the vs99 platform, how it is stored, and what your rights are.
Introduction & Scope
This privacy policy ("Policy") relates to the operation of the vs99 online gaming platform ("we", "our", "vs99"). This Policy applies whenever you use the vs99 website, mobile app, or any other digital service.
Purpose of This Policy
vs99 is committed to full transparency regarding the collection, processing, storage, and disclosure of personal information belonging to users in Bangladesh. Through this policy, we inform you where, how, and why your data is used.
By agreeing to this privacy policy, you are giving consent to our data processing practices. If you do not agree with any condition of this policy, please stop using our services.
We may update this policy from time to time. Before any significant change, we will notify you via your registered email or through a notice on the website.
What Information Is Collected
vs99 collects only the information necessary to provide its services. The different types of information are described below.
Personal Identity Information
When creating or using an account, you provide the following information:
- Full name
- Date of birth (for age verification — only for those aged 21 or above)
- Email address
- Mobile number
- National ID card or other identity document details
Financial & Transaction Information
The following information is required during deposit and withdrawal processes:
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Important: We never store your full card number or bank password.
Usage Information & Technical Data
When you use our platform, some information is collected automatically:
- IP address and device type
- Browser type and version
- Session time and duration
- Which pages were visited
- Gaming history and betting records
Cookies & Tracking Technology
Cookies are used on the vs99 website. Cookies are small text files stored in your browser that help improve your experience.
The types of cookies we use:
- Essential cookies: for login sessions and security
- Functional cookies: to remember your preferences
- Analytics cookies: to improve service quality
Purpose of Using Your Information
Your information is used only for defined purposes. Under no circumstances will it be used for a different purpose without your permission.
Service Operation & Improvement
The information you provide is used to create and manage your vs99 account, complete transactions, and personalise your gaming experience. By analysing your preferences and usage patterns, we continuously improve service quality.
Identity Verification & Fraud Prevention
We verify your identity to ensure account security and prevent unauthorised access. This keeps your account and financial information secure and prevents financial fraud.
Age verification is a mandatory process — only individuals aged 21 or above may participate on vs99.
Customer Support
When you contact our support team — via 24/7 live chat or by email at [email protected] — your information is used to resolve issues. These conversations may be recorded for quality control.
Compliance with Applicable Regulations
Storing and disclosing certain information may be necessary to meet legal obligations. This includes following guidelines from financial regulatory authorities, complying with anti-money laundering (AML) policies, and fulfilling other applicable legal requirements.
Sharing Information with Third Parties
vs99 never sells your personal information or gives it to third parties for marketing purposes. Information may be shared only in the limited cases described below.
Service Partners
For payment processing, we work with trusted payment gateways and mobile financial service providers — such as bKash, Nagad, Rocket, and Upay. These partners receive only the information necessary to complete a transaction. They are required to comply with our privacy standards.
Technology service providers (such as hosting, analytics, and security companies) have access to limited data and may not use it for any other purpose.
Legal Obligations
We may be required to disclose information under court orders, lawful requests from government authorities, or applicable legal regulations. In such situations, we always seek legal advice and disclose only the minimum information required.
Business Transfer
If any business merger or acquisition of vs99 takes place in the future, your information may be part of that process. However, the new controlling party will be required to maintain the same standards as this privacy policy.
Data Security Measures
vs99 adopts internationally recognised technical and organisational measures to ensure the security of your information.
SSL Encryption
All data transmission on our website and app is protected with SSL (Secure Sockets Layer) encryption. This means the information exchanged between your browser and our servers cannot be read by third parties.
Secure Data Storage
Your information is stored in encrypted databases. Passwords are never stored directly — they are kept only in a one-way hash format. An additional layer of encryption is used for financial information.
Access Controls
Only authorised staff may access your personal information, and only to the extent required by their work. All access is logged and reviewed regularly.
Regular Security Audits
Our technology team conducts regular security audits. If any vulnerability is found, it is corrected quickly.
Two-Factor Authentication
Two-factor authentication is available for additional security on your account. Enabling it significantly reduces the risk of unauthorised access to your account.
Response to Data Breaches
In the event of an unexpected data security breach, we will immediately begin an investigation. Affected users will be notified as quickly as possible and the necessary steps will be taken.
Data Retention Period
General Policy
Your information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, some information may need to be kept for a defined period due to legal obligations.
Financial transaction records must be retained for the period required by financial regulations. Once that period ends, data is deleted securely and completely.
Inactive Accounts
Information from accounts that have been inactive for a long time is reviewed on the basis of security and relevance. We avoid retaining unnecessary information. For any matter related to an inactive account, please contact our support team.
Your Rights
You have specific rights over your personal information. vs99 respects these rights and helps you exercise them.
Right to Access Information
You can find out at any time what information we hold about you. Upon request, we will provide a complete summary of your information.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request that it be corrected. Ensuring accurate information is important for both parties.
Right to Request Deletion
In certain cases, you may request that your information be deleted. However, due to legal or regulatory obligations, it may not always be possible to delete all information immediately.
Objection to Processing
You may object to the processing of your information for certain specific purposes. You have the right to remove yourself from marketing or promotional communications at any time.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will verify your request and take action as quickly as possible.
Protection of Minors
Age Restriction
vs99 is for individuals aged 21 or above only. We do not knowingly collect any information from minors. Age verification during account registration is a mandatory process.
If we learn that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.
If you believe a minor is using our platform, please let us know at [email protected].
International Data Transfers
International Servers & Security
vs99's servers and technology infrastructure are operated in accordance with internationally recognised data protection policies. If your data is processed on a server outside Bangladesh, equivalent protection is still ensured.
For international transfers, we ensure that the receiving party is bound by a strict confidentiality agreement and commits to keeping your information secure.
Policy Changes & Updates
Notification of Changes
vs99 may update this privacy policy from time to time. For significant changes, we will publish a notice on the website and notify registered users by email.
Continuing to use the platform after a change will be taken as your acceptance of the new policy. We therefore recommend that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team.
Support Channels
The vs99 customer support team is available in both Bengali and English, 24 hours a day, 7 days a week.
Your privacy is our highest priority. Do not hesitate to let us know about any data protection concern. vs99 is always committed to honouring your trust.